Got a question? We’ve rounded up the answers our customers ask most. If you don’t see yours here, reach out through our Contact page.
How long does shipping take?
Orders are processed within 1–3 business days, and delivery typically takes 7–15 business days depending on your location. You’ll receive tracking as soon as your order ships.
Where do you ship?
We ship to most destinations. Shipping options and costs are shown at checkout based on your address.
How do I track my order?
Once your order ships, we’ll email you a tracking number. If you haven’t received it within 5 business days, contact us and we’ll look into it right away.
What is your return policy?
We offer a 30-day return guarantee on unused items in their original packaging. See our Returns & Refunds page for full details.
What if my item arrives damaged?
Contact us within 7 days of delivery with a photo, and we’ll arrange a free replacement or full refund.
Which payment methods do you accept?
We accept all major payment methods available at checkout. Your payment details are always processed securely.
How can I contact you?
The fastest way to reach us is through our Contact page. We aim to reply to every message within 24–48 hours.