We want you and your pet to enjoy a smooth, worry-free shopping experience. Here is everything you need to know about how we get your order to your door.
Order Processing
Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it ships.
Shipping Times
Estimated delivery is typically 7–15 business days, depending on your location. Please note that delivery times may vary during busy periods and holidays. Processing time is separate from shipping time.
Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. Any available free-shipping offers will be shown in your cart before you pay.
Order Tracking
Once your order ships, we will email you a tracking number so you can follow your package every step of the way. If you have not received tracking within 5 business days of ordering, please contact us.
Questions?
If you have any questions about your shipment, reach out through our Contact page and our team will be happy to help.